Heidi Pridemore Creations (HPC)- Terms and Conditions
Acceptable Payment Options:
Visa, Mastercard, and Discover
Checks drawn on US Banks made out to Heidi Pridemore
Certified checks made out in U.S. dollars (USD) to Heidi Pridemore
All pricing is in U.S. Dollars. Additional Charges may apply for ring sizing or other adjustments. All additional charges will be identified and agreed to before work would begin.
Every effort is made to avoid errors in pricing and product information, but sometimes mistakes do happen. If a mistake does occur, we reserve the right to correct it, and our sole discretion to refuse or cancel any order placed for that item at the incorrect price. Notification will be sent within 2 business days to the email listed on the order.
NOTE: Due to fluctuations in the gold and silver markets, prices are subject to change without notice.
All jewelry is GUARANTEED to be free from defects in craftsmanship and materials on delivery. Should the jewelry fail, and examination reveals it was due to negligence on HPCs part, the item will be repaired or replaced at no additional cost.
Non-Commissioned Work currently available jewelry that is not created as a special or custom order may be returned for a REFUND or EXCHANGE within 10 days of date received as long as the item is in its original, unused condition, with no missing, broken or exchanged stones and the finish of both metal and component(s) is unscratched and unmarred. Any scratched, altered, blemished, used/worn or broken items are not eligible for a refund or exchange unless the damage occurred during the original shipment, or unless the item(s) due to our fabrication error. Original Shipping, insurance and credit card charges are not refundable.
Commissioned Work(s) that is created as a special order and/or custom design, a custom order or jewelry that requires modifications such as ring sizing or exchanging stones and is ordered on a commission basis is not returnable. Our guarantee is that the piece will match the final design you approved including dimensions, type(s) of stones and metals. Note that all handmade jewelry will differ slightly due to the nature of the craft.
Any standard item that is customized (ring sizing, adding stones, adjusting length, etc.) is not returnable for refund.
For your security, if you wish to return a non-commissioned/non custom order, please return items with an insured courier (USPS insured, Fedex, UPS) and retain your shipping receipt. Heidi Pridemore Creations is not responsible for items lost or damaged in transit.
All items that are in stock will be shipped within one (1) to five (5) days of payment confirmation. If an item is no longer in stock, due to a previous sale, the customer will be notified within two business days by email. Options for ordering a similar item will be included in this email notice and an alternative time frame will be suggested.
Custom/commission orders are usually delivered between two to six weeks of order depending on material availability and design considerations. A firm estimate of delivery will be discussed at time of order.
All jewelry is shipped insured, using the U.S. Postal Service (USPS), FedEx or UPS and requires customer signature on delivery.